Third Coast Cat Co. Privacy Policy
At Third Coast Cat Co., we understand that caring for your cat requires trust — not only in the care we provide, but also in how we handle your personal information. We are committed to protecting your privacy and safeguarding the information you share with us.
Information We Collect
In order to provide our services, we may collect information including:
- Your name, address, email address, and telephone number
- Emergency contact information
- Travel itineraries and dates of service
- Veterinary and medical information related to your cat’s care
- Home access information, including keys, lockbox codes, garage codes, or alarm instructions
- Information about your cat’s routines, preferences, medications, and behavioral needs
- Payment and billing information
- Communications you have with us by phone, text, email, or through our website
How We Use Your Information
We use your information solely to:
- Schedule and provide pet-sitting services
- Communicate with you regarding reservations and updates
- Respond to emergencies involving your cat or home
- Process payments and maintain business records
- Improve our services and client experience
- Comply with applicable legal obligations
Confidentiality and Security
We treat your information with the utmost discretion. Access to client information is limited to those who need it to provide authorized services.
Physical keys, lockbox combinations, alarm instructions, and other home access information are stored securely and shared only as necessary to fulfill your service agreement.
We take reasonable measures to protect electronic records from unauthorized access, disclosure, alteration, or destruction.
Photos and Social Media
We may take photographs of your cat during visits to provide updates and reassurance while you are away.
We will never use photos of your cat, your home, or any identifying information for marketing, social media, or promotional purposes without your express permission.
You may opt out of promotional photo use at any time.
Information Sharing
Third Coast Cat Co. does not sell, rent, trade, or otherwise disclose your personal information to third parties for marketing purposes.
We may share information only when necessary to:
- Obtain veterinary care for your cat
- Contact emergency guardians designated by you
- Comply with legal requirements or lawful requests
- Process payments through trusted third-party payment providers
Website Information
If you visit our website, certain non-personal information may be collected automatically, such as browser type, device information, and website usage data. This information helps us understand how visitors use our website and improve their experience.
Our website may use cookies or similar technologies. You may adjust your browser settings to decline cookies if you prefer.
Record Retention
We retain client records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, and address questions or disputes that may arise.
Your Rights
You may request to:
- Review the personal information we maintain about you
- Correct inaccurate information
- Update emergency contacts and care instructions
- Withdraw consent for promotional photo use
- Request deletion of information when legally permissible
Children’s Privacy
Our services are intended for adults responsible for arranging pet care. We do not knowingly collect personal information directly from children under the age of 18.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available through our website and upon request.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Third Coast Cat Co.
Email: hello@thirdcoastcatco.com
Phone/Text: (847) 767-1112
Website: www.thirdcoastcatco.com
Thank you for trusting Third Coast Cat Co. with your cats, your home, and your information. We take that responsibility seriously.